• Q&A: Kelly Snyder, general manager, Emery

    POSTED June 24, 2019

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Kelly Snyder was recently appointed general manager of Emery.

1. What are you looking forward to the most in your new role?

I am mostly looking forward to developing my team and watching them do what they love. 
2. How do you think past experiences have prepared you for this role?

This is what I have been working toward since I started in this industry 22 years ago. Having spent years moving around the country and working every position within the hotel, you truly realize what it takes to run a hotel. It takes a village and to be a leader you need to remember where you were. I do always say that I don’t need to be the smartest person in the room – I just have to hire the smartest people and that is what makes a great GM; being humble is imperative. 

3. How did you get into the industry?

I got into this industry kind of by chance. When I had to pick my major in college I was not quite sure what my calling was, as most 19-year-old kids don’t! At the time, I thought that working in this industry sounded like one big party! Nothing sounded better than traveling and meeting new people, so I went for it. I started in the front office and worked desk shifts (and even bartended) throughout college.
4. What are you hoping to achieve in your new role?      

What I hope to accomplish is what any GM hopes to, and that is success. Competition drives me and is something that I have grown to love. It helps having a unique product like Emery, which presents limitless opportunities for our team to provide unparalleled experiences for our guests.
5. What do you enjoy most about the industry?

I think my father said it best: “ They pay you to have that much fun.” I say that only as he was a vice president for Kraft Foods, and his days were very different than what my days are! Overall, I enjoy getting to develop talent, connect with amazing people, and being a part of something that is unique and special. Understanding that you are not on an island you must include your team and work to develop your talent. I love when I hear that someone wants my job. It reminds me that it's my responsibility to develop our future leaders!

Asha Hassan, a housekeeper at the Holiday Inn Express & Suites Minneapolis-Downtown (Convention Center) has been named the “Hospitality Hero” award winner for the third quarter of 2018 by Meet Minneapolis, Convention and Visitors Association. This honor is for an individual or company that has made valuable contributions to the image and culture of Minneapolis through outstanding hospitality and service.


Lela Restaurant has rolled out new lunch and dinner menus, created by new executive chef Thomas Orbison.

Chef Orbison discovered his passion and talent for cooking following his career in the United States Air Force. “After six years in the military, I developed a passion for cooking and moved to Paris to study at Le Cordon Bleu, which is like Harvard for chefs,” said Orbison.

Now that he’s back in Minnesota for the first time since 2004, Orbison is excited to launch some new entrees in the southwest metro.


Maite Kuhns, a corporate trainer and recruiter for Parasole restaurants has been named the Hospitality Hero award winner for fourth quarter by 2017 by Meet Minneapolis, Convention and Visitors Association. This honor that is nominated by their colleagues, is given quarterly to a member who has made valuable contributions to the image and culture within the Minneapolis hospitality community.