Minneapolis-Saint Paul International Airport (MSP) is ranked No. 1 in the country for mega airports in terms of customer satisfaction in the 2022 North American Airport Satisfaction Survey by research firm J.D. Power. Mega airports see more than 33 million passengers annually.
The study, conducted between August 2021 and July 2022, gauged traveler satisfaction in terminal facilities; airport arrival/departure; baggage claim; security checkpoints; check-in/baggage check; and food, beverage, and retail. More than 26,000 recent travelers completed the survey.